Maven Mane ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Maven Mane mobile application, website, and free professional community platform (collectively, the "Service"). Please read this policy carefully. If you do not agree with its terms, please do not access the Service.
01 · Information We Collect
What We Collect and How
Information you provide directly:
First and last name
Email address
Phone number
Professional role (e.g. stylist, salon owner, wig specialist)
Any content you post, share, or submit within the community
Communications you send to us directly
Information collected automatically when you use the Service:
Device type, operating system, and unique device identifiers
IP address and approximate location data
App usage data, pages viewed, and features accessed
Date and time of your visits
Crash reports and performance data
Information from third parties:
If you connect through a third-party login (such as Apple Sign-In or Google), we receive basic profile information permitted by that platform
Payment processors, if applicable, may share transaction confirmation data — we do not store full payment details
02 · How We Use Your Information
Why We Need Your Data
We use the information we collect to:
Create and manage your account and community membership
Deliver access to the free community and free course content
Send you service-related communications, including your welcome email and app access instructions
Send marketing and promotional communications — you may opt out at any time
Respond to your questions, requests, and support needs
Improve, personalize, and expand our Service
Monitor and analyze usage trends to improve user experience
Detect, prevent, and address technical issues or violations of our Terms of Service
Comply with legal obligations
Maven Mane will never sell your personal information to third parties. Your data is used solely to operate and improve the Service and to communicate with you about Maven Mane programs and offerings.
03 · Text Message Communications
SMS and Text Messaging
By providing your phone number and consenting during registration, you agree to receive text messages from Maven Mane, including:
Non-marketing messages related to your account, app access, and community activity
Marketing and promotional messages about Maven Mane programs, courses, and offerings, if you have opted in
Message frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP at any time to opt out of text messages. Opting out of SMS will not affect your community or app access.
04 · Sharing Your Information
Who We Share Data With
We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:
Service providers:Third-party vendors who help us operate the Service (such as email platforms, CRM software, app hosting, and analytics providers). These parties are contractually obligated to keep your information confidential and use it only to perform services on our behalf.
Business transfers:If Maven Mane is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Legal requirements:We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court order or government agency).
Protection of rights:We may disclose information to protect the rights, property, or safety of Maven Mane, our members, or others.
05 · Data Retention
How Long We Keep Your Data
We retain your personal information for as long as your account is active or as needed to provide you the Service. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
Content you have posted in the community may remain visible to other members after your account is deleted unless you delete it prior to closing your account.
06 · Your Rights and Choices
Control Over Your Information
Depending on your location, you may have the following rights regarding your personal information:
Access:Request a copy of the personal information we hold about you
Correction:Request that we correct inaccurate or incomplete information
Deletion:Request that we delete your personal information
Opt-out of marketing:Unsubscribe from marketing emails at any time via the unsubscribe link in any email, or by contacting us directly
Opt-out of SMS:Reply STOP to any text message from us
Data portability:Request a portable copy of your data in a commonly used format
To exercise any of these rights, contact us at [email protected].
We will respond to your request within 30 days.
07 · Cookies and Tracking
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.
We do not currently respond to Do Not Track signals, as there is no industry standard for how to handle them.
08 · Children's Privacy
Under 18
The Maven Mane Service is intended exclusively for licensed hair professionals and adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information immediately.
If you believe a child under 13 has provided us with personal information, please contact us at [email protected].
09 · Security
How We Protect Your Data
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
10 · Third-Party Links and Services
Links to Other Sites
The Service may contain links to third-party websites or services that are not operated by Maven Mane. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
11 · Apple App Store
Additional Terms for iOS Users
The Maven Mane app is available through the Apple App Store. Your use of the app is also subject to Apple's terms and conditions. Maven Mane, not Apple, is solely responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple and Apple will refund your purchase price — but since the Maven Mane app is free, this does not apply.
12 · Changes to This Policy
Policy Updates
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice within the app. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13 · Contact Us
Questions or Concerns
If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us:
We take privacy inquiries seriously and will respond within 30 days of receiving your request.